Terms & Conditions

These Terms & Conditions apply to purchases from www.audiophoria.eu. Please read them together with our Shipping & Delivery, Returns, Claims & Warranty, Privacy, Cookie and VAT-free Purchase information. Nothing in these terms limits mandatory consumer rights.

Last updated: 14 August 2026.

1. The seller

Your contract is with KVS TECHNOLOGY EOOD, trading as Audiophoria, company registration number 204463364, VAT identification number BG208347179, registered at Angel Karaliychev 1A Str, 1700 Sofia, Bulgaria. Email: [email protected].

2. Customers and application of these terms

You must be at least 18 years old and legally capable of entering a contract. A “consumer” is a natural person acting mainly outside their trade, business, craft or profession. Some provisions expressly apply only to consumers; business customers retain the rights that cannot lawfully be excluded.

3. Product information and availability

We take reasonable care to describe products accurately. Images may show small differences in colour or packaging, but the product must conform to its agreed description and characteristics. Product offers show the available identity, manufacturer or EU responsible-person details, and safety information supplied for that product. Read and follow all warnings and manufacturer instructions.

All products are subject to availability. We may decline an order for a legitimate reason, including unavailable stock, an obvious pricing or description error, suspected fraud, legal or territorial sales restrictions, or an inability to deliver to the chosen address. If payment was taken for an order we cannot accept, it will be reimbursed.

4. Ordering and formation of the contract

The checkout lets you review and correct the products, quantities, addresses, delivery cost, tax treatment and total price before placing an order. By selecting the final payment button, you submit an order with an obligation to pay and confirm your acceptance of the legal information identified at checkout.

An automated receipt confirms that we received the order; it does not necessarily mean that we accepted it. The contract is formed when we send an order acceptance or dispatch confirmation, or otherwise expressly accept the order. The accepted contract and legal-document version are recorded with the order.

5. Prices, VAT and payment

Prices are shown in euro and include VAT where applicable. The checkout calculates the final VAT treatment from the delivery and billing details and displays delivery charges and the total before payment. A qualifying VAT-registered business in another EU member state may request reverse-charge treatment by providing complete company information and a VAT number that can be validated through VIES. See VAT-free Purchase.

Available payment methods are shown at checkout. Payment services are provided by the identified payment provider under its own security and authentication process. We do not add a fee merely for using a consumer debit or credit card.

6. Delivery and transfer of risk

The available destinations, delivery methods, costs and estimate are shown before the order is placed. Unless another period is agreed, consumer goods will be delivered without undue delay and no later than 30 days after the contract is concluded.

For consumer orders where we arrange the carrier, risk passes when you or a person nominated by you, other than the carrier, takes physical possession. If you independently commission a carrier we did not offer, the statutory risk rule for that situation applies. See Shipping & Delivery.

7. Withdrawal and the voluntary trial

EU consumers normally have 14 days after delivery to withdraw from an online purchase without giving a reason. Audiophoria’s voluntary home-trial period extends the notice window to 18 days for eligible products. The statutory rules, return steps, lawful exceptions and model form are set out in Returns, Claims & Warranty and the Model Withdrawal Form.

8. Legal guarantee and commercial warranties

Goods must conform to the contract. EU consumers have a minimum two-year legal guarantee from delivery. The seller is responsible for the remedies required by applicable law, which can include repair or replacement without charge and, where the legal conditions are met, a price reduction or termination and refund.

Any manufacturer warranty or other commercial guarantee is additional. It cannot replace or reduce the legal guarantee against the seller.

9. Liability

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, defective products where mandatory product-liability law applies, or breach of mandatory consumer rights. We are responsible for foreseeable loss caused by our breach. We are not responsible for delay or failure caused by an event genuinely outside our reasonable control, but this does not remove any statutory right to terminate or receive reimbursement.

Products sold to consumers are intended for private use unless stated otherwise. Any limitation relating to business loss applies only to the extent permitted by law.

10. Personal data

We process personal data as explained in our Privacy Policy. Payment providers, carriers and other processors receive only the information needed for their stated role, subject to the applicable data-protection rules.

11. Complaints, governing law and courts

Send complaints to [email protected]. We will try to resolve them directly. Consumers may also consult the European Commission’s list of recognised alternative dispute resolution bodies. The former EU ODR platform closed on 20 July 2025.

Bulgarian law governs the contract, but that choice does not deprive a consumer living in another country of mandatory protections provided by the law that would otherwise apply. Courts have jurisdiction under the applicable mandatory consumer-jurisdiction rules; these terms do not require an EU consumer to bring a claim exclusively in Sofia.

12. Changes and severability

The version presented and accepted when an order is placed governs that order. We may update these terms for future orders. If one provision is invalid or unenforceable, the remaining provisions continue to apply.