Frequently Asked Questions

Start with the components you already own, your room size, and the kind of listening you care about most. If you are comparing several products, our team can help match gain, impedance, speaker load, and connection options before you order.

Yes. Send us your current setup, budget, room details, and the sound you are trying to achieve. We will narrow the shortlist and flag any compatibility issues.

For complete systems and higher-value upgrades, we review source, amplification, speakers, cabling, and placement together so the recommendation is practical, not just technically possible.

We can confirm the next supplier delivery, reserve incoming stock where possible, or suggest an equivalent alternative that fits the same system goals.

You can check out as a guest. Creating an account makes repeat orders, invoices, support history, and warranty conversations easier to manage.

After checkout, we send an order confirmation by email. If an item needs a manual stock or delivery check, we will contact you before the order moves to dispatch.

Contact us as soon as possible. We can usually update delivery details or swap items before dispatch, but shipped orders need to follow the return process.

For selected products we can hold stock briefly while you confirm system details or arrange payment. Reservation windows depend on supplier availability and demand.

We accept major card payments and bank transfer for eligible orders. Available options are shown at checkout based on your country and order value.

Card payments are authorized during checkout. If a manual stock confirmation is needed, we will keep you informed before fulfillment continues.

Product prices include VAT where applicable and update for the selected country using WooCommerce tax rules. Checkout uses the complete delivery address and shows the final tax and total before payment.

A PDF invoice is generated after payment and appears on the order confirmation or in your account. Enter the final legal and VAT billing details before placing the order.

The country selector follows the destinations enabled for sale, but delivery is available only when checkout offers a shipping method for the completed address. Product-specific restrictions can still apply.

Shipping is calculated from destination, product size, weight, and service level. The checkout summary shows the available options before payment.

In-stock orders usually move quickly, while supplier-direct and special-order items depend on brand availability. We send tracking once the shipment is booked.

Ordinary goods moving between EU member states do not incur customs duties. Outside the EU and in special fiscal territories, import VAT, customs duties or carrier fees may apply unless checkout expressly states that they are included.

Eligible items can be returned within the published return period. Pack them securely; original packaging is helpful but is not a condition of the statutory withdrawal right. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods.

Start it in your account: open the order under Orders and choose Request a return, select the items, and pick a refund, exchange, repair, or store credit — you get an RMA number immediately and can track progress under Returns. Self-service covers delivered orders inside the return window, and the order page explains why when an order is not eligible. For anything outside that, contact support with your order number, serial number, and a short description of the issue — photos or video help us resolve transport damage and fault reports faster.

For a change-of-mind withdrawal, the customer normally pays the direct return cost disclosed in the returns policy. We cover necessary return costs for a valid faulty, damaged, incorrect, or misdescribed-goods claim.

You may inspect a product as you would in a shop and should return its supplied parts and accessories securely. Original packaging helps prevent damage but is not by itself a condition of the statutory withdrawal right; only diminished value caused by excessive handling may be deducted.

A profile keeps your order history, saved addresses, invoices, and support conversations in one place so future purchases are quicker.

Yes. Account customers can save billing and delivery addresses, then select them during checkout for future orders.

Use the password reset link on the account page. If the email does not arrive, check spam first, then contact support so we can help.

Sign in to your account to update contact details and saved addresses. For invoice details on a completed order, contact support before making accounting changes.