What are the accepted payment methods?

Can I shop VAT-free?

Shipping & Delivery

Do you offer free shipping?

Do you ship to all European countries?

Do you ship to non-EU countries?

What do "in-stock," "limited quantities," "out of stock," and "special order" mean on the product page?

How long does it take for my order to be delivered?

Can I request a specific delivery date or time?

Are there any additional customs fees or taxes for shipments within the EU?


How long does it take to process my return and receive a refund?

Can I exchange an item?

Will my original shipping fees be refunded if I return my order?

Can I try a product at home and return it if I don't like it?

Do the products come with a warranty?

Are the products you sell original and genuine?

How do I claim warranty service?

Special Orders, Back Orders & Discounts

What is a special order?

Can I back-order products that are not currently in stock?

Do you offer any discounts for purchasing multiple items or bundles?

Are there any discounts or promotions available?

Product Information

What are the product specifications and features?

What are the dimensions of the products?

How do I update the firmware on my device?

Do you have a buy-back or trade-in program?

Contact & Local Dealers

How can I contact customer support?