FREE SHIPPING
We accept various payment methods, including major credit cards, PayPal, Klarna and bank transfers. The available payment options will be presented during the checkout process.
Shipping & Delivery
Yes, we offer free shipping on certain products. If you need a faster shipping option, please refer to our delivery section. In such cases, we will add only the difference between the cost of the free shipping option and the cost of the faster shipping option you choose. This way, you will not be required to pay the full amount for shipping.
Yes, we ship our products to all European countries, including tax-free to the UK. However, shipping rates may vary for remote countries and islands, so please contact us for a specific quote.
Yes, we offer tax-free shipping to certain countries, including Switzerland, Turkey, Norway, and the UK. However, shipping rates may vary for other countries, so please contact us for a specific quote.
What do "in-stock," "limited quantities," "out of stock," and "special order" mean on the product page?
– In-stock: This means we have more than 5 units of the product in stock and ready to ship. – Limited quantities: This means we have less than 2 units of the product in stock, and the next expected restock is in 10-15 days. – Out of stock: This means the product is currently out of stock and unavailable for purchase. – Backorder: This means the product is out of stock, but you can still place an order for it. The expected restock date will be indicated on the product page, and your order will be shipped as soon as the product is back in stock. – Special Order: The item is not stored at our warehouse, and we will make a direct order from the manufacturer for your product. It will arrive at our warehouse in 5-15 days, depending on the product.
Delivery times may vary depending on your location and the availability of the product you have ordered. If the item is in stock, we typically dispatch packages within one business day, and our free delivery option can take anywhere from 1 to 6 days to arrive. Once your package has been dispatched, we will keep you updated on its status via SMS and email with live tracking updates.
While we cannot guarantee a specific delivery date or time, you can include a note with your preferred delivery window during checkout, and our courier partners will do their best to accommodate your request. If you are going on vacation / out of town, you can still place an order, and we can delay shipping until your desired date. Please contact us for more information on this service.
No, there are no additional customs fees or taxes for shipments within the EU for our customers. The prices on our website for EU customers include VAT, and you will not be subject to any tax or customs procedures when receiving your order.
Returns
Once we receive your returned item(s), please allow 5-10 business days for us to inspect and process the return. When your return is approved, a refund will be issued to your original payment method, and you will receive a notification via SMS and email.
Yes, we do offer exchanges for items, even if the replacement item is of a lower value. If you wish to exchange an item, please contact our customer support team for assistance. We will provide you with the necessary information and steps to process the exchange, subject to availability. Please note that any difference in price will be refunded after we have received and approved the returned item.
In most cases, original shipping fees are non-refundable. However, if you are returning a product due to a mistake on our part, such as a damaged or incorrect item, we will refund your original shipping fees. Please refer to our return policy for more details.
Yes, we offer a 14-day return policy, giving you the opportunity to test out the equipment in the comfort of your own home and ensure that it meets your needs. If for any reason you are not satisfied with your purchase, you can return it to us within 14 days of receiving it.
Yes, all of our products come with a manufacturer’s warranty. The warranty period may vary depending on the specific product and manufacturer. Please refer to the product description or warranty documentation for more information on the warranty terms and conditions.
Yes. We are committed to providing our customers with 100% original and genuine products. We source our products directly from authorized distributors and manufacturers to ensure their authenticity and quality.
Special Orders, Back Orders & Discounts
A special order is when you order a product that is not typically kept in stock at our warehouse. This is usually because the product is rare or unique. When you place a special order, we will make a direct order from the manufacturer for your product, and it will arrive at our warehouse in 5-15 days depending on the product. You can identify a special order item on the product page as it will be indicated above the “Add to Cart” button with a gold-colored label where the “in-stock” symbol would normally be. Please note that special order items may have different return policies and delivery times, and the sale of special order items is final.
Depending on the product, we may offer the option to back-order items that are not currently in stock. If this option is available, it will be displayed on the product page. Please note that the estimated shipping date for pre-orders and back-orders may be subject to change.
If you are interested in purchasing multiple items, please send us a list of your desired products at sales@audiophoria.eu (screenshot or text) and we will check if it is possible to offer a discount. Please note that the availability and amount of discount may vary depending on the products and the size of the purchase.
Product Information
Detailed product specifications and features can be found on each product’s page. If you need additional information, feel free to contact our support team.
Product dimensions can be found on the product pages on our website. If you cannot find the information you are looking for, please contact our customer support.
If a firmware update is available for your device, instructions will be provided on our website on the respective product page.
We do not have a formal buy-back or trade-in program. However, if you have previously purchased an item from us and would like to sell it back to us, we are open to making you an offer so contact us. Please note that for trade-ins of items purchased from other sources, we may not be able to accommodate such requests.
Contact & Local Dealers
Please visit the “Contact Us” section on our website, and submit your inquiries through the provided contact form. Our customer support team will respond to your questions as soon as possible. For general questions and a faster response feel free to use our live chat.